Privacy Policy

Effective date: September 28, 2026

This Privacy Policy explains how chanlun.io (“we”) collects, uses and protects your personal information when you visit this website, subscribe to, or use our TradingView indicator services. By using this website, you agree to the practices described in this policy.

1. Information We Collect

We collect only the minimum information necessary to provide the service:

· Email address: used for order confirmation, service activation and customer support.
· TradingView username: used to add you as an authorized user of our invite-only indicators.
· Payment information: payments are processed by third-party payment platforms. We never see or store your card number or payment account password.

2. How We Use Your Information

· To grant and manage your access to our TradingView indicators;
· To send important notices such as order confirmations, subscription status and service changes;
· To respond to your inquiries, support and after-sales requests;
· To fulfill legal, tax or regulatory obligations.

3. Sharing and Disclosure

We do not sell, rent or trade your personal information in any way. We share it only in the following necessary circumstances:

· Payment platforms: to complete transactions you initiate, necessary order information is processed by the payment platform and is subject to its privacy policy;
· TradingView: to grant indicator access, we submit your username to the TradingView system;
· Legal requirements: we may disclose relevant information if required by law or by competent authorities.

4. Cookies and Analytics

This website may use cookies or similar analytics tools to understand traffic and improve the site experience. These tools collect anonymous or aggregated usage data and do not include your trading activity. You can manage or disable cookies in your browser settings, though this may affect the normal functioning of some features.

5. Data Retention and Deletion

We retain your email address and TradingView username for the duration of your subscription in order to maintain the service. After your subscription ends, we keep related records only for as long as necessary to meet financial, tax or legal obligations, and then delete them.

6. Data Security

We take reasonable administrative and technical measures to protect your personal information against unauthorized access, disclosure or misuse. Please note, however, that no Internet transmission can be guaranteed to be absolutely secure.

7. Your Rights

You have the right to access, correct or request deletion of the personal information we hold about you. To exercise these rights, contact us at support@chanlun.io and we will respond within a reasonable period.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a new effective date, and material changes will be announced on the website or by email.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@chanlun.io.